Help & support
Most account problems you can fix yourself in a minute.
Sort it yourself
- Forgot your password
- Reset it here — we'll email you a link that works for 30 minutes.
- Never got the confirmation email
- Check your spam folder, then sign in — you'll be offered a button to send a fresh link.
- Signed up with Google
- Use “Continue with Google” on the sign-in page. There's no password to reset.
- Signed in somewhere you shouldn't be
- Settings → Sessions → Sign out everywhere, or change your password (which does the same).
- Want a copy of your data
- Settings → Your data. Download everything as JSON, or your diary as a spreadsheet (CSV).
- Want to leave
- Settings → Delete account. It's immediate and permanent, so download your data first.
Still stuck? Email us
Write to support@beaten.games from the email address on your Beaten account, and include your username and what's gone wrong.
To keep accounts safe, we only make changes for requests that come from the account's own email address. We will never ask for your password — don't send it to anyone, including us.
Lost access to that email address too? Tell us what you can (your username, roughly when you joined, a few games you've logged). We can't always help in that case, because we can't risk handing your account to someone else.
How we handle your data: Privacy.